FREQUENTLY ASKED QUESTIONS
You can contact our customer care team at mcsb@groupjns.com and we will do our best to ensure that your product is delivered to your address of choice. However, kindly note that once the order is handed over to our delivery partners, we will not be able to make any amendments to your order.
You may find the tracking link in your e-mail, as soon as your order is shipped out. Please wait for at least 24 hours after the item(s) have been sent/posted for the tracking details to be available and updated.
However, if that is not the case, please get in touch with our customer care team at mcsb@groupjns.com who will be happy to assist you accordingly.
Our goal is to ship your order out as soon as possible. Please see below for the full list of fees and delivery times:
Local Deliveries
Klang Valley - 3 to 5 working days
Rest of Peninsular Malaysia - 3 to 5 working days
East Malaysia - 3 to 7 working days
All orders are processed within 3-5 working days. For orders made before 2:00P.M, same-day delivery is available. (Please note that this does not apply to our busy seasons, such as launches, sales and promotions where we will need more time to pack and ship your order out). Once your order has been processed, you will receive an order confirmation email which includes your assigned order number and order invoice. Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number for you to keep updated on the status of your parcel at all times (if you do not receive any confirmation emails, please email us at mcsb@groupjns.com).
All customers will have to bear the cost of shipping when making a return or exchange request.
You may return any damaged or faulty item(s) within 14 days of receiving it. Contact our Customer Care Team by sending an email including your order number, name of item(s), reason of return and picture of the issue(s) to mcsb@groupjns.com. Returns that have been sent back without our approval will not be processed.
Return of damaged or faulty product(s) is subject to the following terms and conditions:
• Item must be in its original purchase condition - packaging must be unopened, unused, unmarked and not defaced in any manner.
• Items purchased as part of a set or a multi-item pack must be returned as a whole set.
• This return policy does not apply to items, which have been stated as non-exchangeable or non-returnable.
• For online orders, shipping costs associated with the return of the product will not be covered by SwissCeutics.
Yes, you can exchange your ordered item(s) that are not used and with the label attached, within 14 days from the day you received the package. Contact our Customer Care Team by sending an email including your order number, name of item(s), reason of exchange and picture of the issue(s) to mcsb@groupjns.com. Exchanges that have been sent back without our approval will not be processed.
Exchange of product(s) is subject to the following terms and conditions:
• Item must be in its original purchase condition - packaging must be unopened, unused, unmarked and not defaced in any manner.
• Items purchased as part of a set or a multi-item pack must be returned as a whole set.
• This return policy does not apply to items, which have been stated as non-exchangeable or non-returnable.
• For online orders, shipping costs associated with the return of the product will not be covered by SwissCeutics.
Once we have received your return, we will arrange to issue a refund within 14 working days. If you haven't received any information after 14 working days, please contact our Customer Care Team, mcsb@groupjns.com.