SHIPPING & RETURNS POLICY
All orders are shipped from our office in Petaling Jaya through our delivery partners ARAMEX & Lalamove.
SHIPPING
Shipment Processing Time
All orders are processed within 3-5 working days (Monday-Friday excluding official public holidays) from the date of the order submitted by you.
What are my shipping options?
* For West Malaysia, every additional 1KG is RM2.
* For East Malaysia and Labuan, every additional 1KG is RM20.
Free Standard Delivery is available within Klang Valley only.
How long will it take for my order to arrive?
Our goal is to ship your order out as soon as possible. Please see below for the full list of fees and delivery times:
All orders are processed within 3-5 working days. For orders made before 2:00P.M, same-day delivery is available. (Please note that this does not apply to our busy seasons, such as launches, sales and promotions where we will need more time to pack and ship your order out). Once your order has been processed, you will receive an order confirmation email which includes your assigned order number and order invoice. Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number for you to keep updated on the status of your parcel at all times (if you do not receive any confirmation emails, please email us at mcsb@groupjns.com).
Is there an option for Self-Pickup?
Self Pick-Up is available from our office in Petaling Jaya anytime between 9:30A.M - 2:00P.M. However, timing is flexible upon request.
Does SwissCeutics ship internationally?
For the time being we do not ship our products internationally, and only ship within Malaysia.
RETURNS
Do I have to bear shipping costs when returning a product?
Customers will have to bear the cost of shipping when making a return or exchange request.
I received a damaged or faulty product(s). What should I do?
You may return any damaged or faulty item(s) within 14 days of receiving it. Contact our Customer Care Team by sending an email including your order number, name of item(s), reason of return and picture of the issue(s) to mcsb@groupjns.com. Returns that have been sent back without our approval will not be processed.
Return of damaged or faulty product(s) is subject to the following terms and conditions:
• Item must be in its original purchase condition - packaging must be unopened, unused, unmarked and not defaced in any manner.
• Items purchased as part of a set or a multi-item pack must be returned as a whole set.
• This return policy does not apply to items, which have been stated as non-exchangeable or non-returnable.
• For online orders, shipping costs associated with the return of the product will not be covered by SwissCeutics.
Is it possible for me to request to exchange an item?
Yes, you can exchange your ordered item(s) that are not used and with the label attached, within 14 days from the day you received the package. Contact our Customer Care Team by sending an email including your order number, name of item(s), reason of exchange and picture of the issue(s) to mcsb@groupjns.com. Exchanges that have been sent back without our approval will not be processed.
Exchange of product(s) is subject to the following terms and conditions:
• Item must be in its original purchase condition - packaging must be unopened, unused, unmarked and not defaced in any manner.
• Items purchased as part of a set or a multi-item pack must be returned as a whole set.
• This return policy does not apply to items, which have been stated as non-exchangeable or non-returnable.
• For online orders, shipping costs associated with the return of the product will not be covered by SwissCeutics.
How long will it take before I receive my refund?
Once we have received your return, we will arrange to issue a refund within 14 working days. If you haven't received any information after 14 working days, please contact our Customer Care Team, mcsb@groupjns.com.
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